I am a social worker and a carer in different areas. Whilst how social workers deal with situations can vary, I find that social workers are extremely concerned about the way they are expected to work and the lack of resources. It is extremely difficult to leave families under extreme stress when you know this could lead to a family breakdown. Senior managers just look at the number of assessments and reviews to meet targets quality of service does not count, until there is a serious problem then it is the social worker who gets blamed. The government, Local Authorities and Health services talk about how important carers are, but non of them are prepared to commit sufficient resources to offer the support that is needed.
I would agree support with a complaint would be helpful,
Whilst complaining is difficult and you worry about possible repercussions it can help by;
Sharing your concerns with others
Ensure that your concerns are listened to
Informing others of the problems,. If I dont get a satisfactory response from a team manager I email the Chief Executive, it can also be helpful to send a copy to your MP or even speak with your MPs office.
I always find that complaining helps to manage the anger and frustration that increases my stress levels.
Complaints can also help in changing services.
Carers who complain often find the situation improves.
Did any one watch the BBC programme When I get older last night?
What did you think of it?