This website, www.carewelluk.org (“the site”), is owned and maintained by The British United Provident Association Limited (“Bupa”).  Its materials are owned and compiled by Bupa, the charity Carers UK and Mind, Exercise, Nutrition… Do it! (“MEND”), in a joint collaborative project, (together known as “Carewell”).

This disclaimer applies to the entire Carewell content and site. Please read this disclaimer before using the site. Using the site indicates that you accept the terms of this disclaimer and if you do not accept the terms, do not use the site. To the fullest extent permitted by applicable law, Carewell accepts no liability whatsoever to any user of this site and its related domains.

1.  Legal Notice

Unless otherwise stated, this website is for information only. Carewell expressly disclaims all liability to any person for any loss or damage that may arise from the use or interpretation of any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.

Carewell has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy or completeness of any information on this website and expressly disclaims liability for errors or omissions in these materials. While Carewell strives to provide accurate and timely information, there may be inadvertent inaccuracies, errors and omissions, for which we apologise. We reserve the right to make changes and corrections at any time, without notice.

Decisions based on information contained on the site are the sole responsibility of the user, and in exchange for using the site the user agrees to hold Carewell and/or its affiliates and licensors harmless against any claims for damages arising from any decisions that the user makes based on such information.

2. Usage Restrictions

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Carewell makes no representation that any information, product or service referred to in the materials on the site is appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Parents are advised not to allow their children to browse this site and it should not be accessed by anyone under the age of 18.

3.  Third party content

Material appearing on this website will include advertising and other material submitted by parties other than Carewell. The site www.carewelluk.org and its related domains might link to other websites operated by advertisers and third parties; these are not maintained by Carewell and we do not endorse those sites or their content. It is the responsibility of these third parties to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Carewell disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.

4.  Submissions to the Site

Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to Carewell through this site is Carewell’s exclusive property. Carewell is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission. The user acknowledges the originality of any submission communicated to Carewell and accepts responsibility for its accuracy, appropriateness and legality. The user agrees not to transmit to Carewell or to post to the site any materials that are offensive, defamatory, discriminatory or otherwise inappropriate (including without limitation any virus or other malware) and only to transmit or post such materials as permitted under any necessary Licences and consents.

5.  Data Protection

The confidentiality of your information is of paramount concern to the Carewell companies. To this end, Carewell fully complies with Data Protection Legislation and Medical Confidentiality Guidelines. Information submitted to Carewell over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by Carewell. We do not collect information about individuals, except where this is specifically stated and provided with your knowledge.

We do collect information on a visitor’s activity on the Carewell website. This is commonly referred to as ‘web analytics’ information, which may include (but is not limited to) information such as where the visitor has come from (eg referring domains, search engines, marketing campaigns), pages viewed, the site path of the visitor, which content visitors are clicking on, which products visitors are interested in and purchase. We do not collect any personal data (e.g. name, address, email address) using the web analytics but we do collect IP addresses. Carewell does not link any ‘web analytics’ information to an individual. Carewell uses this information to ensure that the Carewell website is providing the best possible customer experience and providing relevant products.

6. Cookies 

The Carewell website uses cookies and similar tools across our website to improve its performance and enhance the user’s experience. 

A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app.

This site uses different types of cookies to do different things, such as letting the user navigate between different pages on this site and use the tool efficiently, remembering preferences given and helping to identify ways to improve the user’s overall site experience. Others are used to measure the number of site visits and the most popular pages users visit.

‘First party’ and ‘third party’ cookies

Each type of cookie can be set and controlled by the operator of any website the user is browsing, such as the Carewell site (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’). If these analytic cookies are disabled then it can prevent the user from using certain aspects of the site.

How does the Carewell website use cookies?

The Carewell website only uses browser cookies to measure non-personal information, for example to learn about the behaviour of users to this site  and their response to marketing communications on this site. This allows the provision of relevant and interesting content and services. The first person cookies set by the Carewell website do not contain any personally identifiable information.

This policy does not cover the use of third party cookies. This will be covered by that third party’s privacy policies and practice and The Carewell website does not endorse, and has no liability for, these third party cookies.

How to control the use of cookies on this site?

By agreeing to use this site, the user consents to this site setting cookies on any device used by them to access the tool or this site. If the user does not wish this site to set cookies on their device then either change the browser settings using the  anonymous usage setting (called “Incognito” in Chrome, “InPrivate” in Internet Explorer, "Private Browsing" in Firefox and Safari) which will enable this site to continue to drop cookies only for the duration of the access made with no ill effect, and on leaving this site all cookies dropped will be destroyed, or do not use this site.

To find out more about cookies, search in Google or visit aboutcookies.org or allaboutcookies.org (which is run by the Internet Advertising Bureau Europe).

7.  Copyright

Bupa, Carers UK and MEND and/or their affiliates and licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes. Bupa, Carers UK and MEND and/or their affiliates and licensors are the owners of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of Bupa, Carers UK and MEND and/or their affiliates and licensors.

8.  Liability Restrictions

Carewell is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. Under no circumstances will Carewell or its suppliers be liable for any damages or injury that results from the use of the materials on this site. The materials on this site are provided “as is” and without warranties of any kind to the fullest extent permissible pursuant to applicable laws.

Nothing in this disclaimer shall exclude or limit the liability of Carewell or our affiliates or licensors for: death or personal injury caused by negligence; fraud; misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law.

9.  Governing Law

This disclaimer and notices are governed by and construed in accordance with English Law. If any part of this notice and disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.

All other content on this website is copyright © The British United Provident Association Limited 1996-2011. ALL RIGHTS RESERVED.